Customer Care & Guarantee
Customer service is very important to us and we strive to treat you as we wish to be treated. We hope to forge a long term relationship with our clients based on quality merchandise and unequaled care for our clients & their jewelry. Whether you bought your jewel when our name was Gilt or Gem Set Love, whether you bought it 20 years ago or last week we are dedicated to keeping it in great condition so it will last a few more lifetimes. Keep reading for details on our guarantee, jewelry repair and advice for jewelry care.
Care: Our commitment to you and your jewelry doesn't stop the day you buy a Ring or jewelry item from us. We offer FREE cleanings of jewelry purchased from us, for life. We really enjoy it when you bring your jewels in for us to check and clean, we love seeing both you and your jewelry.
We suggest you remove your rings before doing any strenuous activities. Weight lifting, Rock Climbing, Yoga, and many other activities can put stress on your ring and damage it.
When you purchase jewelry from us we offer you special discounted prices on any repairs it may need over the years. Our in-house metal smith is specially trained in Vintage and Antique Jewelry repair, restoration, and maintenance.
Don't worry if you lose an accent stone. We will replace any small melee Diamonds in a ring purchased from us FREE of charge for the first year.
We guarantee any fine jewelry item you purchase from us will appraise for more than you paid for it or we will give you your money back.*
*The following conditions apply, The item must be appraised by a licensed GIA Jewelry appraiser not affiliated with a jewelry store. The appraisal and it's presentation to us must be within 30 days from the date of purchase.