If you are unhappy with your Online purchase you must return the item to us within 5 business days of receiving it, the day you receive it counts as a day. Items will not be accepted after 5 business days. Please notify us right away at firstname.lastname@example.org if you are returning an item and we will email you the instructions for shipping the item back to us. Do Not return an item without first contacting us. The buyer pays the cost of return shipping. The item(s) being returned MUST be returned in as-purchased condition in order to receive a refund. Online orders may be returned in person to the store within 5 business days for a store credit or exchange.